The future state of business embraces agile, customer-centric, insight-driven capabilities to allow operations to evolve and adapt constantly, to provide high service levels and automation in the midst of persistent disruption.
Through a close understanding of your challenges, business constraints, customers’ needs and employee goal, we help you shape your technology choices and roadmaps. Turn challenges into opportunities and unlock commercial growth, long-term customer loyalty and sustained value.
Our customer-centric solutions are scalable and cost-effective, providing sustainable benefits for Corporates, SME’s and Startups.
Customer experience, also known as CX, is your customers’ completion experience or perception of your business or brand, based on every interaction they have with your business and relevant partners. From navigating the website to opening up product packaging, everything you do impacts your customer views, both emotional and rational.
Delivering a consistent customer experience is critical for your business, whatever the business model or product or services offered. Some of the key benefits it drives are:
- increased customer loyalty
- increased positive reviews
- increased customer satisfaction
- better word-of-mouth marketing, positive reviews, and recommendations
- more repeat purchases
All business models can benefit from improving the customer experience. We strongly support the view that putting customers first is always good for business and should shape how the enterprise and operations evolve to provide excellence in this regards.
Having a business framework and standard processes that can adapt quickly to changing needs and provide consistent views of customers, products, inventory, analytics and finances are an invaluable asset to support growth and mitigate risks.
Stay focused on your competitive advantages and let the ERP provide a usable and functional service to simplify business process and empower your teams.
- Enterprise ERP
- Supply Chain & Logistics
- Product Sourcing & Quality
- Marketing and Sales
- Website & eCommerce
- Customer Service
- Payments, POS & KYC
- Accounting & Invoicing
AI & Optimisation
The rapid progress of AI has become a powerful enabler of better customer experiences and productivity gains. Machine Learning technology can automate complex decisions, optimising many areas of your business including how it delivers products and services.
In retail here are some examples how AI or Machine Learning techniques can benefit:
There are few limits to where AI can be used and these are some further examples we have seen completed solutions and value delivered:
- Product development
- Marketing and Sales insights
- Demand planning forecasting
- Supply chain optimisation
Reports & Analytics
Your dashboard, reporting and analytics needs require a strategic approach to unlocking your data to provide insightful and actionable analytics. What ever your sector or business process we offer a wide range of self-service or personalised tools to get answers to your critical business questions.
- Financial statements
- KPIs & Dashboards
- Sales reporting
- Customer insights
- Realtime & drillable